Messaging
WhatsApp and Telegram Integrations
We connect your business to WhatsApp Business API and Telegram Bot API to automate customer support, notifications, and sales. We don't use generic third-party solutions: we build direct, programmatic integrations that connect with your CRM, ecommerce platform, or internal system.
Why Choose This Solution
AI-powered chatbots
Bots that answer frequently asked questions, take orders, and escalate to a human when necessary.
Automated notifications
Order confirmations, payment reminders, status alerts — triggered automatically from your system.
Sales automation
Complete sales flows over WhatsApp: catalog, cart, payment, and post-sale follow-up.
CRM integration
Every conversation is logged in your customer management system, with no manual work.
Multi-agent support
Multiple human agents can handle conversations from the same WhatsApp Business line, with automatic assignment.
Frequently Asked Questions
Do I need WhatsApp Business API, or is the regular app enough?
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For real automation (bots, multiple agents, integrations) you need WhatsApp Business API, which is different from the free WhatsApp Business app. We help you through the verification process with Meta.
How much does it cost to use WhatsApp Business API?
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Meta charges per conversation based on country and category (marketing, utility, authentication). We advise you on optimizing costs based on your actual volume.
Can you integrate Telegram in addition to WhatsApp?
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Yes, we build Telegram bots with the Telegram Bot API, which doesn't require Meta approval and allows additional features like interactive buttons and channels.
Can the chatbot use artificial intelligence?
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Yes, we integrate LLMs so the bot understands natural language instead of just responding to fixed commands, while always keeping the option to escalate to a human.
How long does it take to implement the integration?
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A basic notification bot can be ready in 1-2 weeks. A complete AI-driven sales flow with CRM integration takes 4 to 8 weeks.
Can you send bulk marketing messages over WhatsApp?
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Yes, within Meta's policies for approved template messages, with audience segmentation and opt-out controls.
What happens if a customer responds outside business hours?
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The bot can answer basic questions 24/7 and route the conversation to a human agent during the next business hours, with the full context of the conversation.
Can the bot's performance be measured?
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Yes, we provide metrics on automatic resolution rate, response time, and conversion to sale directly from a dashboard.
Contact
Start Your Project
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