Operational Continuity
24/7 Software Support and Maintenance
We offer ongoing support and maintenance for production systems, with proactive monitoring and a guaranteed SLA. We don't wait for something to break: we detect problems before they affect your users.
Why Choose This Solution
Proactive monitoring
Automatic alerts for outages, errors, or performance degradation, before your users notice.
Guaranteed SLA
Response and resolution times committed by contract, based on incident severity.
24/7 available team
After-hours coverage for critical systems that can't wait until the next business day.
Evolutionary maintenance
We don't just fix bugs: we add incremental improvements and update dependencies continuously.
Status reports
Regular visibility into your systems' status, resolved incidents, and uptime.
Frequently Asked Questions
What does 24/7 support include?
+
Continuous monitoring of your systems, response to critical incidents outside business hours, and a team available according to the agreed SLA.
What is an SLA and how is it defined?
+
It's the service level agreement that defines maximum response and resolution times based on incident severity. It's defined according to the actual criticality of your system.
Do you only support systems you built yourselves?
+
Not necessarily. We can take over maintenance of existing systems built by another team, after an initial code and architecture audit.
What's the difference between corrective and evolutionary support?
+
Corrective support fixes bugs and outages; evolutionary support proactively adds improvements, minor new features, and dependency updates before they become a problem.
Can I hire support without having been a development client?
+
Yes, we offer support and maintenance as a standalone service, after first evaluating the state of the existing system.
Can I hire support only for after-hours coverage?
+
Yes, we offer partial coverage plans (nights/weekends only) or full 24/7 coverage depending on your needs.
How are incidents reported?
+
Through a dedicated channel (ticketing, Slack, or WhatsApp, whichever you prefer) with response times according to the agreed SLA.
Does support include security updates?
+
Yes, maintenance includes security patches and proactive updates of vulnerable dependencies.
Contact
Start Your Project
Tell us what you need. We respond in under 24 hours.